Services and Capabilities

To manage successful and consistent outcomes we apply standardized processes that ensure performance repeatability across our entire portfolio of services. We draw on ITILv3 best practices for IT Service Management and the Project Management Body of Knowledge (PMBOK) to inform our framework for exceptional team performance. 

Cybersecurity Solutions

As a trusted security advisor we help you put security at the forefront of your organization. Our staff of security experts delivers tailored solutions based on timely industry knowledge and events.  Through our extensive best-in-class vendor portfolio, you’ll gain access to cutting-edge security solutions. 

• Capabilities: Vulnerability Assessment, Vulnerability Testing, Vulnerability Management, Network Security Operations, Systems Security Monitoring, Risk Management Framework Support, and COOP/Cyber Incident Recovery.

Enterprise IT Support

Our enterprise IT support services help you maintain performance and high availability of the critical IT systems you rely on. Our expert team combine a deep understanding of network infrastructure, data center operation, and cloud provisioning services with enterprise IT service management expertise to deliver exceptional IT support.

• Capabilities: ITIL Based Service Delivery, Tier I, Tier II Support Services, System/Server Administration, IT Service Tool Support, IT Systems Requirements Analysis, Trade Study Analysis, Solution Design and Development, Software and Hardware Integration, Technology Insertion, and IT Systems Engineering Project Management. 

Project Management Support

A PMO is critical to stability and process control for successful implementation of projects and programs within today’s budget environment. New Roads has experience providing program and project management expertise to multiple government agencies. Our PMO expertise serves as the key to effective implementation of project management across the organizations we support.